Refund Policy
Your satisfaction is our number one priority! We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with. When you receive the hair order, if the hair quality & hair color & hair length is not right, or you are unhappy with your purchase, please e-mail us at realhairhere@gmail.com to initiate your return at first and we will be always here to help you. The unauthorized returns will not be accepted. Hope you can understand!
How Do I Make A Return?
Please contact us at realhairhere@gmail.com and let us know your order number. We will then provide you with instructions and a return address to ship back your bundles. All returned items will be inspected to see if your product is eligible to qualify for a refund. All items must be returned in its original state, (unaltered, undamaged and with tags attached with the original packaging ) as we do not sell previously owned products. Please make sure the bundles are intact.
Note: We highly recommend to ship your bundles back with a trackable shipping option. The customer must provide us with the return tracking number, as that can greatly expedite the return process.
Privacy Policy
Effective Date: April 25, 2025
Welcome to Real Hair (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.realhairhere.com, use our services, or interact with us in any way.
Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following types of information:
a. Personal Information You Provide:
Name
Email address
Phone number
Shipping and billing address
Payment information (processed through secure third-party services)
Any other information you voluntarily submit through forms or customer service channels
b. Automatically Collected Information:
IP address
Browser type and version
Pages visited and time spent on our website
Device identifiers
Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Communicate with you about your order or inquiries
Send marketing communications (only if you opt-in)
Improve our website, products, and customer experience
Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Trusted third-party service providers (e.g., payment processors, delivery services)
Legal or regulatory authorities when required to comply with laws
Business partners or successors in case of a merger, sale, or reorganization
4. Data Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our site. You can control cookie settings through your browser. For more information, see our [Cookie Policy].
6. Your Rights
Depending on your location, you may have rights to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with a data protection authority
To exercise these rights, contact us at: [Insert contact email or form link]
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Real Hair
Address: 16 Civic Center Drive, East Brunswick, NJ 08816
Email: realhairhere@gmail.com